Order Cancellation Policy

1. Order Cancellation Overview

This Order Cancellation Policy explains when an order may be cancelled and how cancellation requests are handled. 

2. Cancellation Eligibility

Whether an order can be cancelled depends on the time elapsed since purchase and the shipping status of the order.

• Orders cancelled within 36 hours of placement and not yet shipped may be cancelled directly
• Orders placed more than 36 hours ago or already shipped cannot be cancelled
• If cancellation is no longer possible, customers are advised to wait for delivery and proceed under the Returns, Refunds and Exchange Policy

These conditions help prevent disruptions once packing or shipping preparation has begun.

3. How to Submit a Cancellation Request

To request an order cancellation, please contact us as soon as possible using one of the following methods:

• E-mail contact is recommended for clear and traceable communication
• Phone enquiries are also accepted during customer support hours
• Please include your order number and relevant payment confirmation to assist verification

Providing complete and accurate information allows faster review of your request.

4. Review and Confirmation Process

Once a cancellation request is received, our support team will promptly assess the order status.

• If the request meets the cancellation criteria, it will be approved
• You will be informed of the outcome as soon as the review is completed
• If the order cannot be cancelled, guidance will be provided on the next available steps

5. Refund Handling After Cancellation

For approved cancellations, refunds are processed as follows:

• Refunds are initiated within 1–3 business days after cancellation approval
• The refund is issued using the original payment method
• The time required for funds to appear in your account depends on your card issuer or payment provider

We recommend allowing additional processing time on the side of financial institutions.

6. Contact for Cancellation Enquiries

If you have questions regarding order cancellation or refund status, please contact us using the details below.

• Address: APT BLK 152 YISHUN STREET 11 #01-52, SINGAPORE 760152, SINGAPORE
• E-mail: suggestions@havenno.com
• Phone: +65 (845) 49208
• Support hours: Monday to Friday, 8:00 – 20:00 (AEST/AEDT)

This policy is intended to balance customer flexibility with the practical requirements of order processing and shipping preparation.