Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to all orders placed through the website. Delivery services are available across Australia only.

2. Shipping Fees

All orders qualify for free shipping. No additional delivery charges are applied at checkout, regardless of order value.

3. Taxes and Charges

All product prices include applicable Australian taxes. No additional taxes or duties are required upon delivery.

4. Order Processing Time

Orders are typically processed within 1–3 business days.

• Orders placed before 20:00 (local Australian time) on business days are processed the same day
• Orders placed after 20:00 and on weekends or public holidays are processed starting from the next business day

5. Shipping Method and Delivery Time

Orders are shipped using selected carriers based on destination and item type. Estimated delivery time is 7–18 days after dispatch.

Delivery times may vary due to location, carrier operations or external factors beyond our control.

If your order exceeds the estimated delivery timeframe, please contact us by e-mail for assistance.

6. Order Tracking

Once your order has been dispatched, tracking information will be provided where available. This allows you to monitor the delivery status until the order is received.

7. Delivery Responsibility

• If an item arrives damaged or is lost during transit, please notify us promptly so we can assist
• Order modifications or cancellations depend on the processing and dispatch status of the order
• Customers are responsible for providing accurate and complete delivery details
• Responsibility transfers to the recipient once delivery has been completed at the provided address

8. Contact

For questions regarding shipping or delivery status, you may contact us using the details below:

• Address: APT BLK 152 YISHUN STREET 11 #01-52, SINGAPORE 760152, SINGAPORE
• E-mail: suggestions@havenno.com
• Phone: +65 (845) 49208
• Support hours: Monday to Friday, 8:00 – 20:00 (AEST/AEDT)