Privacy Policy

1. Purpose of This Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored and protected when you visit or make a purchase through our website. It is written to provide clarity and transparency about how information is handled throughout your interaction with the site.

By accessing or using the website, you acknowledge that you have read and understood the practices described in this policy.

2. Scope of Application

This policy applies to all visitors and customers who browse the website or place orders for delivery within Australia. It covers information collected through browsing, customer enquiries and order processing.

3. Information We Collect

Depending on how you interact with the website, we may collect the following categories of information:

• Personal details such as name, delivery address, e-mail address and phone number (optional)
• Order and transaction information related to purchased products
• Payment-related information required to complete transactions, processed securely by authorised providers
• Technical and browsing data such as IP address, device type and interaction with website pages

We collect only information that is reasonably necessary for providing our services.

4. How Information Is Used

Personal information is used solely for legitimate operational purposes, including:

• Processing, fulfilling and delivering orders
• Communicating order updates and responding to enquiries
• Providing customer support and after-sales assistance
• Improving website functionality and user experience
• Meeting legal, accounting and regulatory obligations

5. Cookies and Website Technologies

Cookies and similar technologies are used to support website functionality, maintain secure sessions and understand how visitors use the site.

You may manage or disable cookies through your browser settings. Please note that limiting certain cookies may affect website performance or functionality.

6. Disclosure of Information

Personal information is not sold or traded. It may be shared only where necessary with:

• Payment service providers for secure transaction processing
• Delivery and logistics partners to fulfil orders
• Service providers supporting website operations under confidentiality obligations
• Authorities where disclosure is required by Australian law

7. Data Storage and Security

Reasonable technical and organisational measures are in place to protect personal information against unauthorised access, loss or misuse.

Information is retained only for as long as necessary to fulfil its purpose or comply with legal requirements, after which it is securely deleted or anonymised.

8. Access and Correction Rights

In accordance with Australian privacy principles, you may request access to the personal information held about you and request corrections if the information is inaccurate, incomplete or outdated.

Requests can be submitted using the contact details provided below.

9. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements, operational practices or technology. The most current version will always be available on the website.

10. Contact

If you have questions about this Privacy Policy or how personal information is handled, you may contact us:

• Address: APT BLK 152 YISHUN STREET 11 #01-52, SINGAPORE 760152, SINGAPORE
• E-mail: suggestions@havenno.com
• Phone: +65 (845) 49208
• Support hours: Monday to Friday, 8:00 – 20:00 (AEST/AEDT)

This Privacy Policy is intended to provide reassurance and clarity regarding the respectful handling of personal information.